Terms & Condition

The high-quality 100% Real Concrete

TERMS & CONDITIONS
The high-quality 100% Real Concrete
100% real concrete is a material that you can use for life, it is very long-lasting, and you
can re-polish and re-seal as many times as you want, making your product look brand
new again.
About our love for concrete
ConcreteFlames is an experienced concrete design company. Our goal is your
satisfaction. We carry out orders with passion and knowledge based on 15 years of
experience in the manufacture of concrete products such as Real concrete bathroom
and kitchen sinks, concrete hearths, concrete mantels, concrete shelves, concrete
boxes–cubes, concrete dining tables, concrete garden tables, concrete coffee tables,
concrete portable fireplaces, concrete fire pits, concrete garden and kitchen worktops &
commercial projects (e.g. bars, reception desks)… anything you can design in concrete,
we can make it!
Functional material
We strive to advance the use of concrete as a functional material for interior and exterior
projects In commercial and residential settings. Our concrete furniture is suitable for
everyone of any age.
Creative Solutions
We work closely with clients, to achieve coherent, practical creative solutions resulting in
stunning, functional concrete products and more importantly happy customers.
ConcretFlames is a concrete products manufacturer who specializes in production of high
quality bespoke concrete items such as concrete sinks, shelves, hearts, windowsills,
dining table, garden tables, coffee tables, kitchen worktops, garden worktops, bar tops,
fire pits, shower trays, fireplaces and more.
ConcreteFlames is engaged in the production of Real Concrete. We have been creating
our concrete products with passion for over 15 years. Over the years of working and
gaining experience, we have created Concrete of the highest quality.
Concrete is becoming very popular because of the modern and rustic look.
Main advantage of concrete is also the way it is made, shapeless concrete mix can be
cast into the mould and create almost any shape. Each of the projects is unique, based
on client’s specific requirements and so has a unique finish and appearance. During the
production process we try to ensure a uniform appearance and trim for the entire project.
We deliver high quality surfaces ready for work.
Concrete is naturally porous however sealing the surface reduces the risk of liquids
penetrating into the material, also patina can develop over time with use. Concrete as a
material is pretty similar to natural stone or wood, however there is a lot of things to
remember that will keep your concrete product looking beautiful for a long time. Ground
concrete surfaces are less likely to mark and are more effective at hiding marks than
those surfaces that are just polished. Following our Aftercare Instructions will ensure the
quality and appearance for many years.

About concrete material
The concrete product that you have just acquired is hand-crafted. It is composed of
natural materials (cement, sand, waters, aggregate) and is hand made. The pores,
microcracks and possible variation in colour are inherent characteristics of the material
used and evidence of handicraft, which give this furniture its unique appearance and
charm. Vertical casting makes natural and irreplicable patterns, it can also contain
discoloration. The colour variations on the sides can differ depending on the colour of the
product. The colour variations on the sides can differ depending on the colour of the
product. Darker colours can have grey discolouration in lighter shades whereas lighter
colours can have discoloration which is the colour of the aggregates added to the mix
such as sand.
This is a natural process which gives concrete its special character and makes the
product unique and the only one in the world with its’ pattern.
The colour variations on the sides can differ depending on the colour of the product.
Darker colours can have grey discolouration in lighter shades whereas lighter colours
can have discolouration which is the colour of the aggregates added to the mix such as
sand.
This is a natural process which gives concrete its special character and makes the
product unique and the only one in the world with its’ pattern.

The final colour

Fresh concrete is always much darker than when it is fully cured and dry. The drying process depends on the conditions in which the concrete product is located. Drying can take from 7 days to 5 weeks at home. In damp areas such as garages, attics, unheated or unoccupied rooms and open spaces, drying may take longer and the concrete will remain dark as long as it is wet.

Photos of our work with clients
ConcreteFlames reserves the right to take photos after the installation/delivery is
complete, in order to archive projects and the right to place them in the website gallery,
in social media, advertising materials and when creating sales listings.

We offer 3 lines of concrete – classic, stained and rustic.
– Classic
Classic and elegant high quality polished concrete, comes in full range of colours and
polishing.
– Stained
Stained concrete is a modern combination of two concrete colours to create unique
patterns on the surface. We are unable to control the mixing process. It is a natural
process that gives concrete a unique pattern, and the stained concrete product becomes
the only one with such a pattern in the world.
– Rustic
Rustic concrete, stylish and industrial look is one of the most desired finish on the
market.
Cleaning
The surface of your product has been sealed to protect it from liquids and particles of
dirt. ConcreteFlames recommends to clean surfaces carefully with soft equipment (such
as sponge or towel) without any sharp elements. Avoid spilling any acidic substances or
using any strong chemical cleaning products on the surface. If you accidentally spill such
substance, wipe it out immediately with a damp cloth (allowing it to dry). Our products
should be cleaned with warm soapy water using a bleach free or special cleaning
products. Scrubbing with abrasive powders or pads is not recommended as this may

damage the surface and sealer coating. You should also avoid any corrosive, solvent
materials and cleaners.
Staining
Our products are treated with sealer to help prevent staining and for hygiene purposes.
During the first few weeks ConcreteFlames recommend you to keep tops as clean and dry
as possible, you can use them normally. You need to remember to wipe concrete down
after every use and do not leave anything wet on the surface or any liquids till dry. It will
damage the sealer and might leave a stain. ConcreteFlames also recommend you to
avoid leaving acidic substances such a vinegar and lemon juice etc. in contact with the
concrete. Lighter colours are naturally more susceptible to staining comparing to strong
colours and should be treated with extra care for couple of weeks while they cure.
Please note that any marks and discolouration caused by the process of production may
dry and disappear after a few extra weeks after the installation.
Acids
Particular care should be taken when using acidic foods such as lemon, fruit juice etc.
The citric acid in these types of food can leave a mark.
Cutting / Chopping
Cutting and chopping or any other abrasive action should be done on a chopping board
and not directly on the surface or product because it may damage the surface.
Chipping
Edges or corners of the product can be chipped if knocked by heavy items. Care should
be taken when using heavy pots and pans. Surface can be also damaged by scratching
with any sharp items, which is why ConcreteFlames recommends to clean surfaces
carefully with soft equipment (such as sponge or towel) without any sharp elements.
Hot Pots
Our surface may be also damaged or discoloured by the heat from hot utensils.
ConcreteFlames recommend you to use a board or a trivet.
Water
Our surfaces are 100% resistant to pure water. Water contains minerals that cause white
residue on the surface, however if the water will pour out and will be erased on time
there is no possibility that the spots were formed. We recommend to dry water with a
towel to prevent watermarks.
Outdoor use of our concrete products
We advise you to regularly check and clean your concrete products when in use AND
when not in use during the off season, even when covered up for a long period of time,
to ensure the best care of the product and to keep it looking fresh and clean.
Outdoor/Indoor suitability
Concrete suitable for exterior use under covered areas, away from direct rainfall and
sun. Concrete products can be used in an outdoor environment up to a maximum heat of
50°C – 125 degrees Fahrenheit.
Covering concrete products

During the off season please cover your Concrete furniture piece(s) with a protective

cover 100 % polyester coated with water-repellent: a waterproof, breathable, UV-
resistant and place them in a dry location.

Concrete should not be left under the cover for an excessive period of time as it may get
damaged by condensation forming under the cover. Condensation forms due to
temperature changes which is sometimes mistaken for leakage. We do recommend
airing covers off every so often and cleaning the concrete products.
Do not leave liquids or common outdoor dirt to dry on the concrete surface.
Concrete products cover information
1. Before you fit your new cover, please check that no damage has occurred in transit
which could result in leakage.
2. You must always try to arrange the cover so that water runs off and does not collect
pools, particularly over sewn seams.
3. Fit the cover and secure it on your furniture so that it does not chafe on sharp points
or edges.
4. These covers are designed to help protect your furniture from rain, dirt, and UV rays.
5. Concrete should not be left under the cover for an excessive period of time as it may
get damaged by condensation forming under the cover. Condensation forms due to
temperature changes which is sometimes mistaken for leakage. This breathable fabric
helps release condensation trapped underneath the covers however we do recommend
airing covers off every so often and cleaning the concrete fire pit table.
• Although these covers are designed to help protect your furniture, we cannot
guarantee this against extreme weather conditions.
• We recommend that you check your cover on a regular basis to make sure no
damage has occurred in severe weather conditions.
Concrete Fire Pits and others concrete products
– Do not step on or sit on the fire pit (or on any other concrete products) under any
circumstances.
– Do not apply heavy pressure while installing burner and control panel. Failure to do so
may result in cracks and hairlines on the concrete surface or even permanent damage to
the product.
-Do not place heavy objects on the top of the fire pit as this can cause microcracks or
even cracks
Warranty
Our warranty is strictly subject to certain terms and conditions set out in our Terms &
Condition. Read them carefully as action or inaction on your part may invalidate your
warranty. Our warranty is only applicable in the UK and is subject to certain terms &
conditions and exclusions. We do not, however, purport to limit your statutory rights in
any way if you are a consumer. Cover starts from the date of delivery or installation or
when you picked the product up from us. This will be clearly marked on the proof of
purchase or receipt. The duration of a warranty is 12 calendar months within those, the
seller takes a responsibility to repair or replace the product if it is faulty or damaged by

his fault. Please note, that any repairs or replacements can be done within fore
mentioned 12 months, and after such actions the warranty will not be extended for
another 12 months. Most of our products are made of natural materials which inevitably
have natural inconsistencies – part of their appeal. The existence of any such natural
inconsistencies (including veining, pot marks or fissures) in any worktop made of natural
material is therefore not deemed to be a breech of the warranty. Similarly, differences in
the colour or thickness of any particular concrete worktop shall not be treated as a
breach of our guarantee or other statutory obligations. Hold onto your receipt or proof of
purchase as you will need it to claim under this warranty.
What is covered
Our warranty covers the material structure of products manufactured and fabricated by
ConcreteFlames on the following terms purchased by you against material defects for the
duration of the warranty only. If you have had your product fitted by ConcreteFlames, then
we also guarantee that the workmanship of the installation of the products shall be of
satisfactory quality and reasonably fit for normal domestic use. At our discretion, we will
repair or replace in part or whole, or offer you the appropriate warranty value in cash on
any product which is covered by our warranty if the claim under our warranty is justified
in our reasonable opinion. If a replacement product is offered by us, but identical
materials are no longer available, we reserve the right to replace the product with the
nearest equivalent.
Cracks – Covered
– Made in production
– Made in transport
– Made in during installation
– Up to 7 days from installation concrete products
Cracks above +2mm wide is covered by ConcreteFlames.
Our warranty is strictly subject to you notifying us before having any work undertaken to
rectify the problem, so unfortunately any costs you incur in relation to such rectification
will not be covered by us in any way.
What is not covered
The pores, microcracks,slight bends and possible variation in colour are inherent
characteristics of the material used and evidence of handicraft, which give this
furniture its unique appearance and charm. For these reasons, this article cannot
be returned or exchanged.
• Our warranty does not cover defects or damage arising in respect of:
1. The repair or replacement of any third party components;
2. Fair wear and tear, resulting in scratches or staining(left any hot/acidic substances or
liquids to dry on the surface) 2a. Not following the after
care instruction
3. Modification or misuse (e.g., cutting or direct heat on worktops);
4. Physical, chemical or mechanical abuse;
5. Unauthorised repair;
6. Natural colour differences, veining, pot marks and fissures;
7. Small changes in shape of the worktop each side and slight bending up to 10mm (for
pieces up to 1000mm long 3mm bend each side is acceptable, 6mm for pieces up to

2000mm long and 10mm for pieces up to 3000mm or longer). That is a part of the
appeal of concrete and not a flaw, so it is not covered by our
warranty. 8. Use other than for
regular domestic purposes or a purpose which is not disclosed at the time of installation
or outdoor use;
9. Failure to use the product in accordance with the written instructions contained within
these T&C’s & our After-care Instructions;
10. Moving parts or parts which are likely to perish over time (such as rubber seals
around sinks);
11. Improper installation, site preparation or site maintenance by anyone other than a
ConcreteCrafts Fitter;
12. Any non-ConcreteFlames product; or
13. Act of God.
14. Silicone – damage silicone after installing worktops – the customer is obliged to
purchase it in themselves range and the assumption of an advice which could be most
helpful.
15. Destruction or damage of the concrete product produced by ConcreteFlames and
caused by:
– incorrect levelling of cabinets, insufficient strengthening cabinets, cabinets folded up or
poor quality of cabinets
IT IS NOT A DEFECT IN THE PRODUCT and ConcreteFlames has no obligation to repair
or replace the product.
16. All complaints and issues regarding the installation process must be reported on site
directly to our operatives. No such complaint will be taken into consideration after they
leave the site.
17.Cracks not covered
– If they were not reported on site
– They were made after upon receipt of the product by the customer, if not installed
by ConcreteFlames
– Used incorrectly for example: sitting, standing, placing heavy items etc.
– After installation of sink, hob, extractor etc. without any additional support for
example: base, frame that will supports the importance of the product
– Micro-cracks, hairlines
– Cracks narrower than 2mm
Other limitations
Neither we nor any of our third party suppliers make warranty of any kind whether
expressed or implied with respect to the product or fitting except as provided herein. We
shall not be liable in tort or contract for any direct, consequential, special or incidental
losses or damages arising out of the use or inability to use the products with the
exception of death or personal injury arising from our negligence or as set out in our
warranty.
The customer is obliged to prepare the kitchen for installation. If the all cabinet will not be
set in horizontal alignment – our company has the right to refuse the installation and set
up a new installation date. Customer have to pay another delivery costs .

How to claim under our warranty: In the unlikely event that you do need to claim under
our warranty, you must first contact the person or place you bought the product from,
who will then contact us if appropriate. Proof of purchase ( the receipt) will be required. If
we deem the fault to be covered under our warranty, we will contact you with a view to
assessing the claim.
Payment Terms
(only apply to kitchen, garden worktops, bar-tops & commercial projects)
Orders priced £1500.00 or below – 100% of the total cost is required as deposit.
Orders priced £1,500.00 to £3,000.00 – A £1,000.00 is required as deposit.
Orders priced £3,000.00 to £5,000.00 – A £1,500.00 is required as deposit.
Orders over £5,000.00 the deposit is determined depending on the project.
The remaining balance is required after production is complete and before delivery is
made. ConcreteFlames will email photos (if appropriate) of the finished products as proof
of production prior to delivery.
Reservation fee and Deposit
Both reservation fee and deposit will be deducted from the total amount. The final
payment is due after production is complete and prior to delivery
Reservation fee is non refundable
– reservation a service between the client and ConcreteFlames.
– reservation a visit to the customer
– reservation an offer (discount)
– reservation a quote
– the reservation fee does not reserve the time for the performance of the work, because
the time of the service depends on the number of customers on a given date as well as
the season of the year (more information can be found in Our Lead Time)
– reservation the term of work if it is agreed individually between the client and
ConcreteFlames.
(The reservation fee for the service between the customer and ConcreteFlames. is valid
for 180 days from the date of payment. After this date, all reservations will become
invalid OR unless it was agreed individually between the client and the designer stone
company.)
Deposit is non refundable
If a customer cancels work after ConcreteFlames. has commenced service, the customer
cannot request a refund of the deposit. If the client cancels the work on the day of
delivery, they are to be billed these extra costs and payment is due 7 days after the
invoice is issued.
All items remain property of ConcreteFlames until paid for in full.
The deposit is refundable up to 24 hours from the payment made by the customer.(an
administration fee of £ 100.00 is charged when the deposit is returned)

– if a visit to the client has not been arranged, work has not been started or work
material has not been ordered
Additional charge
Once production has commenced ConcreteFlames reserves the right to charge an
additional fee if alterations to project are required. Site costs will be separate from
products costs and will cover the costs of labour, travel, hiring of equipment and any
accommodation if required. Site costs can increase if the agreed facilities are not
provided on site and works are caused to run over the specified time scale, the extra
costs will be sent as invoices and need to be paid 7 days after the invoice is issued.
All items remain property of ConcreteFlames until paid for in full.
Placing an order
The order is only placed and added to the production schedule once the reservation fee
has been paid.
ConcreteCrafts will then set a date for Template (if included in order) and an estimated
delivery/installation date with the client.
ConcreteFlames reserves the right to change the delivery date or time due to any kinds of
accidents e.g. van failure or production faulty.
Our consultant will inform you about situation as soon as it is possible.
We will arrange new delivery date and time for first available date.
We cannot offer you any refunds when your date or time has been changed due to any
unexpected issue.
Our Lead Time
– depending on the number of customers and how busy we are.
– depends on the season
– given in the quotation (stated in the client’s quote and valid as long as the quote or
agreed individually between the client and ConcreteFlames.)
– given lead time excluding bank holidays, Christmas break an Easter break.
Delivery
Please note we do not provide weekend delivery. Our team delivers from Monday-Friday
between 9am – 3pm. As we deliver our products personally, we schedule multi-deliveries
based on your region, therefore we are unable to schedule individual deliveries for
clients as it is scheduled based on your area.
The client must reserve a place for the parking of a large van close to the delivery
address because many of the concrete items we produce are very heavy and cannot be
carried over long distances. ConcreteFlames will strive to meet delivery dates given,
please note these dates are not given as a guarantee or part of the contract agreed.
ConcreteFlames will write to the Client about the supply and installation 4-5 days earlier.
The customer is obliged to adjust to for the proposed date.
If the client has only paid for the delivery
ConcreteFlames will send only a driver and the client will need to supply an appropriate
amount of men in order to unload goods safely.
Delivery of product/s to a location or site requires appropriate and safe access to carry
product/s from vehicle to desired place.

Please note that ConcreteFlames reserves the right to change the delivery date or time
due to any kinds of accidents e.g. van failure or production faulty. Our consultant will
inform you about situation as soon as it is possible. We will arrange new delivery date
and time for first available date. We cannot offer you any refunds when your date or time
has been changed due to any unexpected issue.
The day of delivery
Our delivery team can help with carrying your product to your desired place (this must be
on ground floor). You have to provide people to help with unloading (we will tell you how
many you need) and a safe access.
It is clients/contractors responsibility to provide sufficient labour or lifting concrete
worktops to unload products from the van. For
all worktops bigger than 2000mm x 600mm we need minimum 2 people to help.
About help carry & assembly
(does not apply to the concrete products for which it has been paid for installation
service)
(Concrete dining tables, concrete coffee tables and concrete benches with steel legs
ONLY!!!)
Our worker can also help to carry and put your dining/coffee table together on-site on the
client’s request (this must be on the ground floor and have safe access). The help of
assembling is not covered by the warranty.
You can also use the assembly service of the above products, which are covered by the
company ConcreteFlames for the cost of £180.00.
Concrete products can be very heavy depending on size, this means that with certain
sized products our team will inform you that the client has to provide sufficient labour
(man power) who are capable of lifting heavy weight, to help with unloading the product
on the day of delivery. Labour provided cannot be women/men who are unable to lift
heavyweight, children or elderly. Maximum lifting limit for men is 25kg while for women
only 16kg. Therefore if there will be any women helping with unloading please always
inform us in advance as the total number of people required to help may be different in
that case.

Failure in providing sufficient labour will result in us having to cancel the delivery
as we cannot risk our staff members’ health and safety. If you are unsure of how
many persons you will need for delivery, please contact us.
Cancellation of delivery
Please ensure once you have confirmed your delivery date, if any changes to this occur,
you must inform us on this at least 48 hours prior to the scheduled delivery so that we
can re-arrange your slot. Our team delivers your products personally, therefore if our
client does not inform us to cancel the delivery and our team makes the delivery and
nobody is on site to receive the product, delivery will have to be re-scheduled and paid
for (the cost of a re-delivery is minimum £120.00 or if was a higher given delivery

cost in the customer’s quote) along with an unloading and loading again cost of
£100.00
A new delivery will be re-scheduled no sooner than 2 weeks (unless we have a date
sooner) as we are extremely booked up with deliveries.
Concrete kitchen/garden worktops and bar top installation
Delivery of product/s to a location or site requires appropriate and safe access to transfer
product/s from vehicle to place of installation. When fitting wastes, allow silicon to seal
and the retaining nut must be bought up to the underside of the basin. This nut must not
be over tightened as this may damage the product. A tolerance of ± 5mm is possible on
all measurements taken due to the nature of concrete. Post installation the products
should be left alone for 48 hours to allow the glue used to bond the worktops to the
cabinets to set. In the case where the client has paid for installation;
• ConcreteFlames will supply maximum of 2 people to carry the products on the day of
installation (unless agreed otherwise beforehand).
• Client needs to provide enough people to lift and carry them safely.
• ConcreteFlames reserves the right to refuse delivery to a location or site if access is
deemed unsafe.
• Installation does not include electrical, gas, plumbing or jointing works.
• Do not screw tap and waste to tightly as it may cause tensions inside the concrete
and result in hairlines appearing on the surface.
• We always keep tolerance of 2-5mm from each side of the worktop.
• Concrete is like a natural stone so it is normal that some natural processes may
occur, which can cause small changes in shape of the worktop each side and slight
bending up to 10mm (for pieces up to 1000mm long 3mm bend each side is acceptable,
6mm for pieces up to 2000mm long and 10mm for pieces up to 3000mm or longer). That
is a part of the appeal of concrete and not a flaw, so it is not covered by our warranty.

For the installation we need you to:
• have any worktops taken off, all cabinets need to be clean and ready, placed in
position and in level, stable and mounted permanently for the installation, you also need
to have any sinks, taps, hobs taken off.
• it would be appreciated if plumber would be already there to install sink,
• before we start any installation there has to be a client with us or somebody who is
also entitled to make any unpredictable decisions
• please make sure that there is a car park place for our workers to park a van
• we need help with unloading the van can you please make sure that there are some
people already waiting.
After the installation a Delivery and Acceptance Protocol must be signed by a buyer or
any person authorized by the buyer – please note that such person is also responsible
for giving the paperwork directly to the buyer.

If by any reason there is no person to sign the Delivery and Acceptance Protocol it will
be presumed that the protocol is accepted by the buyer.
All complaints and issues regarding the installation process must be reported on side
directly to our operatives. No such complaint will be taken into consideration after they
leave the side.
ConcreteFlames reserves the right to take photos after the installation/delivery is
completed, in order to archive projects and the right to place them in the gallery on the
website, in social media, advertising materials and when creating sales listings.
Templating
If the client orders a template then must ensure that all base units in the kitchen are in
position and in level, so the worktops can be installed correctly and in their final place, as
the templates will be made to reflect the positioning on the day. ConcreteFlames
Templator will take photos of the complete layout with the actual templates as evidence
of this.
Cut out prepared for under-mounted sink is always 5-10mm smaller than the needed cut
out, due to irregular edges of under-mounted sinks.
All sinks with basic cut out are square (without rounded corners), however on a request
of a client and with a small additional cost we can make radiuses on the corners.
It is essential that all changes must be always confirmed before the production process
begins. If not, then the client will need to pay all costs caused by any additional work.
Client is responsible for all the things written below, so we can make our template
properly: Cabinets need to be ready in position and in level. You also need to know any
measurements of any tap holes, hobs, sinks etc. Any current worktops should be taken
off. Please also make sure that you will confirm already made template by signing one of
our documents, which is necessary for us to start our work. If any of these restrictions
will not be prepared when our employees will arrive then we have a right to decline the
template and client will have to pay for another template appointment on a different date.
Production
Making the polished concrete items takes at least 3-8 weeks depending on the
size/complexity of the project, it also depends on how busy the production schedule is at
the time of placing the order. A start date and estimated production time for orders will be
confirmed once deposit has been received. Production times are given as an estimate
only due to the bespoke nature of our products. ConcreteFlames will not accept any
liability for the delays caused by the manufacture of products ordered, including
penalties and costs. Products in some instances may be delivered before completely dry
so the colour can be darker. Pieces will change to their natural colour in time and it can
take few weeks. Please note that care must be taken as the product can be more
susceptible to staining during drying time.

(Fresh concrete is always much darker than when it is fully cured and dry. The drying process depends on the conditions in which the concrete product is located. Drying can take from 7 days to 5 weeks at home. In damp areas such as garages, attics, unheated or unoccupied rooms and open spaces, drying may take longer and the concrete will remain dark as long as it is wet.)

Samples

Samples are available free of charge. Samples are just an example of mix, design,
colours and texture and are provided as guidance only, differences in tone will occur in
the final product. It usually takes about 3 to 7 days to deliver the samples, depending on
whether they are in stock. We can also make any special samples on client’s request
however such samples cost extra.

Please note that sheen and polishing are always unique for each sample and depend on
individual casting and mix. Samples are also not sealed the same way as the final
product.
Enclosed samples showing shades of colours only. Differences in tones, texture and
amount of aggregates on final product may vary due to nature of concrete materials. The
colour variations in vertical casting information you will find on our website in our T&C.
Colour of final product may be darker then previously supplied samples as concrete
drying process can take up to few weeks.
Storage Rates
If payment for products is not received within the time scales stated within
ConcreteCrafts terms and conditions, storage rates of £30 per day will be added to the
cost of the product/manufacture. Products will be stored for 30 days from the production
completion date. After that period, ConcreteFlames reserve the right to dispose of the
product(s) as deemed appropriate.
Tiles and Panels
All tiles are made on request of the client. Tiles 600mm x 600mm and under are about
15mm thick (please note that we need to keep +/- 3mm tolerance), all above that size
are 30mm thick. Panels are about 10mm thick (also with +/- 3mm tolerance).
For all our products we need to reserve the rights of the tolerance which is +/- 3mm.
Surface Texture
The manufacture of polished concrete products involves a complex casting process
when liquid concrete becomes a solid form. During this process ConcreteFlames aim to
control and monitor all of the stages, but due to the nature of the procedure and concrete
as a material, variable outcomes will occur in colour and surface texture.
These idiosyncrasies are an integral part of the character of concrete and are considered
to be part of the appeal and not flaws. Typical characteristics of concrete products may
include: bug or blow holes, non-structural hairlines crack and patina. Small knock outs
may occur along the edges of some products, although this is a typical characteristic of
concrete. Please note that production process can cause slight discolouration because
the reinforcements that are placed inside the concrete make the material thicker. Such
discolouration should disappear after few weeks from the installation. In multiple casts
(i.e. worktop sections) colour variation may occur, surface details will differ as will the
character of each component.
Vertical Casting –The sides of concrete products may vary from the top surface of the
products. Vertical casting makes natural and irreplicable patterns, it can also contain
discolouration.
The colour variations on the sides can differ depending on the colour of the product.
Darker colours can have grey discolouration in lighter shades whereas lighter colours
can have discolouration which is the colour of the aggregates added to the mix such as
sand.
This is a natural process which gives concrete its special character and makes the
product unique and the only one in the world with its’ pattern.
ABOUT GRINDING TABLE TOPS OR WORKTOPS

– Horizontal is grinding only (external vertical sides are not in grinding finish)
ABOUT GRINDING SINKS
– Horizontal + outside vertical sides are grinding (bowl can’t be in grinding finish)
Due to the nature of concrete, movement, shrinkage and slight bending may occur
during the casting process altering the shape the product. If fitting is part of the order
placed, ConcreteFlames will endeavour to equalize any shape differences. Product edges
may vary in degree and in some causes the aggregates may be visible, this is part of
variable nature.
Slight bending may occur in all concrete products and it does not affect the concrete
durability or structure. For pieces up to 1000mm long 3mm bend each side is
acceptable, 6mm for pieces up to 2000mm long and 10mm for pieces up to 3000mm or
longer.
Cut Outs
Specific details and cut out sizes must be provided by the client/contractor in order for
production to run within given lead times. The client will then be responsible for the
dimensions of these cut outs.
– All the cut outs have to start minimum 60mm from the front and back and 100mm from
the sides of the concrete worktops/slabs (if it is a standard worktop)
– All the cut outs have to start minimum 80mm from the front and back and 100mm from
the sides (if it is a concrete islands)
Please note that hairlines may occur around the cut outs. They have no influence on the
concrete’s quality or durability and are not in the structure of the material, they are just a
visual feature of concrete surface.
Remake
Products will be replaced in the unusual event of being damaged in transit or has been
made incorrectly. The lead time of the replacement will require no less than the
manufacturing time given for the original order. ConcreteFlames will strive to meet delivery
dates given, please note these dates are not given as a guarantee or part of the contract
agreed. ConcreteFlames will notify the Client about the supply and installation 3-5 days
earlier (including weekends). The customer is obliged to fit up for the proposed date.
ConcreteFlames can make a product again but ConcreteFlames will not pay for all costs
incurred by the replacement of the product, such as: people needed to unload, install
and deinstallation of the sink, hob etc. and other kitchen equipment.
The rules are exactly the same as requested on first delivery and installation. Client is
responsible for providing the proper access to the worktop and cabinets. If something
has been installed (i.e. tiles etc.) Client is responsible for removing it for the installation
of the product provided by ConcreteFlames.
The client must also reserve a place for the parking of a large van close to the delivery
address because most of the items we produce (especially worktops) are heavy and
cannot be carried over long distances.
ConcreteFlames writing to the Client about the supply and installation notify 3-5 days
earlier (including weekends). The customer is obliged to fit up for the proposed date. In

the case where the client has only paid for delivery; – ConcreteFlames will only send out a
driver and the client will need to supply an appropriate amount of manpower in order to
unload goods safely.
CONCRETE BAR TOPS & WORKTOPS
Post Installation
Do not use or touch the table at least 48 hours after installation to allow the glue
to set. Concrete also takes a while to fully dry out and so it may take as much as
few weeks for the final colour to come through which will be lighter than how it
appears when first delivered. Product needs to be treated with an extra care for
first 14 days as sealer needs time to cure completely. The important thing to
prevent concrete products from staining is not to leave any hot/acidic substances
or liquids to dry on the surface. We advise using coaster under glasses, cups and
mugs. Do not place hot pans or other hot items onto the surface as this will lead
to staining on the surface, always use a pan stand or coaster as appropriate. Do
not keep concrete products under cover, concrete needs to breathe to get dry and
cure properly. Covering the surface will disturb this process. Do not leave any
objects over 10kg on the table top and do not place any objects over 20kg on the
table top as this can cause micro-cracks or even cracks.
Installing other appliances
When installing hobs/sinks/extractors into cut outs in the worktops, be careful not to be
too rough as this may lead to small hairline cracks around the outer edges of the cut
outs.
Do not screw tap and waste to tightly as it may cause tensions inside the concrete and
result in hairlines appearing on the surface.
Cleaning & Maintenance
The exposed concrete surface has been sealed to help maintain/protect the surface. The
main points to avoid are; Do not use the work surface as a chopping block, this will lead
to scratches, always use a chopping block. Cutting and chopping or any other action
should be done on a chopping board and not directly on the surface of the product
because it may damage it. Do not use boards or trivets made of rough of scratchy
materials as it may scratch the surface and damage the sealer coating. Edges or corners
of the product can be chipped if knocked by heavy items. Care should be taken when
using heavy pots and pans. Do not place hot pans or other hot items onto the surface as
this will lead to staining on the surface, always use a pan stand or coaster as
appropriate. Our surface sealants may be damaged or discoloured by the heat from hot
utensils. It is recommended to use dish rack or drainer and not leaving wet dishes to dry
on the worktop surface. We recommend to clean surfaces carefully with soft equipment
(such as sponge or towel) without any sharp elements. Avoid spilling any strong acidic
substance or using any harsh chemical cleaning solutions on the surface. If you do
accidentally spill such a substance, immediately dry the surface and then wipe it several
times with a damp cloth (allowing it to dry every time). For cleaning we recommend

products dedicated for polished concrete. There is a huge variety of such products on
the market, however we recommend trying the product on a small non-visible area first.
Outdoor use of our concrete products
Suitable for outdoor use. Concrete products can be used outdoors up to a maximum
temperature of 50 ° C – 125 degrees Fahrenheit.
We advise you to regularly check and clean your concrete products when in use AND
when not in use during the off season, even when covered up for a long period of time,
to ensure the best care of the product and to keep it looking fresh and clean.

Covering concrete products
During the off season please cover your Concrete furniture piece(s) with a protective

cover 100 % polyester coated with water-repellent: a waterproof, breathable, UV-
resistant and place them in a dry location.

time to cure completely. You need to make sure not to leave any hot/acidic substances
or liquids to dry on the surface to avoid staining.
Fitting
Wall has to be sturdy and properly prepared to hold the weight of concrete sink. Any
brackets designed for holding concrete sinks have to be secured to the wall using proper
fixings. Sink has to be secured to the brackets and the wall with adhesive. Surface under
the sink is not even and all gaps where sink does not touch the brackets have to be filled
with more adhesive or packers. Please make sure that the adhesive for sink is
distributed evenly on the whole brackets/wall surface to provide a good substrate for the
product. Do not screw tap and waste to tightly as it may cause tensions inside the
concrete and result in hairlines appearing on the sink surface.
Do not leave liquids or common outdoor dirt to dry on the concrete. Do not step
on or sit on concrete products under no circumstances. Failure to do so may
result in cracks and hairlines on the concrete surface or even permanent damage
to the product. Do not place heavy objects on the top of the concrete products as
this can cause micro-cracks or even cracks.
Cleaning & Maintenance
The exposed concrete surface has been sealed to help maintain/protect it. Our products
should be cleaned with warm soapy water using a bleach and acid free products.
Sealant can be damaged by scratching with any sharp objects, which is why
ConcreteFlames recommend to clean surfaces carefully with soft equipment (such as
sponge or towel) without any sharp elements. Scrubbing with abrasive powders or pads
is not recommended as this may damage the surface and sealer coating. For cleaning
we recommend products dedicated for polished concrete. There is a huge variety of

such products on the market, however we recommend trying the product on a small non-
visible area first.

The day of delivery
Our delivery team can help with carrying your sink to your desired place (this must be on
ground floor and a safe access ). It is clients/contractors responsibility to provide
sufficient labour or lifting equipment to unload products from the van. (we will tell you
how many you need)
CONCRETE TABLES/COFFEE TABLES/SLABS)
Cleaning & Maintenance
Do not use or touch the table at least 48 hours after installation to allow the glue to set.
Concrete also takes a while to fully dry out and so it may take as much as few weeks for
the final colour to come through which will be lighter than how it appears when first
delivered. Product needs to be treated with an extra care for first 14 days as sealer
needs time to cure completely. The important thing to prevent concrete tables from
staining is not to leave any hot/acidic substances or liquids to dry on the surface. We
advise using coaster under glasses, cups and mugs. Do not place hot pans or other hot
items onto the surface as this will lead to staining on the surface, always use a pan stand
or coaster as appropriate. Do not keep concrete tables under cover, concrete needs to
breathe to get dry and cure properly. Covering the surface will disturb this process. Do
not leave any objects over 10kg on the table top and do not place any objects over 20kg

on the table top as this can cause micro-cracks or even cracks. Moving or lifting the table
must be done by lifting the legs/frame, not the top. The exposed concrete surface has
been sealed to help maintain/protect the surface. The main points to avoid are; Do not
use the work surface as a chopping block, this will lead to scratches, always use a
chopping block. Cutting and chopping or any other action should be done on a chopping
board and not directly on the surface of the product because it may damage it. Do not
use boards or trivets made of rough of scratchy materials as it may scratch the surface
and damage the sealer coating. Edges or corners of the product can be chipped if
knocked by heavy items. Care should be taken when using heavy pots and pans. Our
surface sealants may be damaged or discoloured by the heat from hot utensils.
Cleaning
ConcreteFlames recommend to clean surfaces carefully with soft equipment (such as
sponge or towel) without any sharp elements. The best way to clean the product is with
warm water and soap. Please do NOT use acidic cleaning products (liquids/ soaps/
wipes) on the concrete surfaces. Never use abrasive product, strong acid detergents,
bleaching agents, metal brushes or high-pressure cleaners. Preferably use a soft clean
dry cloth. For cleaning we recommend products dedicated for polished concrete. There
is a huge variety of such products on the market, however we recommend trying the
product on a small non-visible area first. Do not leave spills unattended. Immediately
clean coloured stains (such as red wine, oil, tea and coffee) with a wet sponge and soap.
The important thing to prevent worktop from staining is not to leave any hot/acidic
substances or liquids to dry on the surface. We advise using coasters under glasses,
cups and mugs. Avoid spilling any strong acidic substance or using any harsh chemical
cleaning solutions on the surface. If you do accidentally spill such a substance,
immediately dry the surface and then wipe it several times with a damp cloth (allowing it
to dry every time).
Do not leave liquids or common outdoor dirt to dry on the concrete. Do not step
on or sit on concrete products under no circumstances. Failure to do so may
result in cracks and hairlines on the concrete surface or even permanent damage
to the product. Do not place heavy objects on the top of the concrete products as
this can cause micro-cracks or even cracks.
The day of delivery
Our delivery team can help with carrying your table to your desired place (this must be
on ground floor and a safe access ). Our worker can also help to put your table together
on site on request.
Products over 120cm to 160cm will require 1 person (men power) on site for collection of
your order from the delivery team.
Products over 170cm to 200cm will require 2 persons (men power) on site for collection
of your order from the delivery team.
Products over 210cm to 240cm will require 3 persons (men power) on site for collection
of your order from the delivery team.

About help carry & assemble

(does not apply to the concrete products for which it has been paid for installation
service)
(Concrete dining tables, concrete coffee tables and concrete benches with steel legs
ONLY!!!)
Our worker can also help to carry and put your dining/coffee table together on-site on the
client’s request (this must be on the ground floor and have safe access). The help of
assembling is not covered by the warranty.
You can also use the assembly service of the above products, which are covered by the
company ConcreteCrafts for the cost of £180.00 + Vat.
Concrete products can be very heavy depending on size, this means that with certain
sized products our team will inform you that the client has to provide sufficient labour
(man power) who are capable of lifting heavy weight, to help with unloading the product
on the day of delivery. Labour provided cannot be women/men who are unable to lift
heavyweight, children or elderly. Maximum lifting limit for men is 25kg while for women
only 16kg. Therefore if there will be any women helping with unloading please always
inform us in advance as the total number of people required to help may be different in
that case.
Failure in providing sufficient labour will result in us having to cancel the delivery
as we cannot risk our staff members’ health and safety. If you are unsure of how
many persons you will need for delivery, please contact us.
SHELVES
Post Installation
Concrete needs time to become completely dry and it may take as much as few weeks
for the final colour to come through which will be lighter than how it appears when first
delivered. Product needs to be treated with an extra care for first 14 days as sealer need
time to cure completely. You need to make sure not to leave any hot/acidic substances
or liquids to dry on the surface to avoid staining.
Fitting
Wall has to be sturdy and properly prepared to hold the weight of concrete shelf any
brackets designed for holding concrete shelf have to be secured to the wall using proper
fixings.
Cleaning & Maintenance
The exposed concrete surface has been sealed to help maintain/protect it. Our products
should be cleaned with warm soapy water using a bleach and acid free products.
Sealant can be damaged by scratching with any sharp objects, which is why
ConcreteFlames recommend to clean surfaces carefully with soft equipment (such as
sponge or towel) without any sharp elements. Scrubbing with abrasive powders or pads
is not recommended as this may damage the surface and sealer coating. For cleaning
we recommend products dedicated for polished concrete. There is a huge variety of

such products on the market, however we recommend trying the product on a small non-
visible area first.

Do not leave liquids or common outdoor dirt to dry on the concrete. Do not step
on or sit on concrete products under no circumstances. Failure to do so may
result in cracks and hairlines on the concrete surface or even permanent damage
to the product. Do not place heavy objects on the top of the concrete products as
this can cause micro-cracks or even cracks.
The day of delivery
Our delivery team can help with carrying your sink to your desired place (this must be on
ground floor and a safe access ). It is clients/contractors responsibility to provide
sufficient labour or lifting equipment to unload products from the van. (we will tell you
how many you need)
CONCRETE FIRE PITS
Maintenance and care
The best way to clean the product is with warm water and soap. Please do NOT use
acidic cleaning products (liquids/ soaps/ wipes) on the concrete surfaces.
Do not leave spills unattended. Immediately clean coloured stains (such as red wine, oil,
tea and coffee) with a wet sponge and soap. The important thing to prevent worktop from
staining is not to leave any hot/acidic substances or liquids to dry on the surface. We
advise using coasters under glasses, cups and mugs. Never use abrasive product,
strong acid detergents, bleaching agents, metal brushes or high-pressure cleaners.
Preferably use a soft clean dry cloth.
Do not leave liquids or common outdoor dirt to dry on the concrete. Do not step
on or sit on the fire pit under no circumstances. Do not apply heavy pressure
while installing burner and control panel. Failure to do so may result in cracks and
hairlines on the concrete surface or even permanent damage to the product. Do
not place heavy objects on the top of the fire pit as this can cause micro-cracks or
even cracks.
Outdoor/Indoor suitability
Suitable for exterior use under covered areas, away from direct rainfall and sun.
Concrete products can be used in an outdoor environment up to a maximum heat of
50°C – 125 degrees Fahrenheit.

Outdoor use of our concrete products
We advise you to regularly check and clean your concrete products when in use AND
when not in use during the off season, even when covered up for a long period of time,
to ensure the best care of the product and to keep it looking fresh and clean.
Covering concrete products
During the off season please cover your concrete furniture piece(s) with a protective

cover 100 % polyester coated with water-repellent: a waterproof, breathable, UV-
resistant and place them in a dry location.

Concrete should not be left under the cover for an excessive period of time as it may get
damaged by condensation forming under the cover. Condensation forms due to
temperature changes which is sometimes mistaken for leakage. We do recommend
airing covers off every so often and cleaning the concrete products.
The day of delivery
Our delivery team can help with carrying your product to your desired place (this must be
on ground floor). You have to provide people to help with unloading (we will tell you how
many you need) and a safe access.
Fire Pit over 80cm to 120cm will require 2 person (men power) on site for collection of
your order from the delivery team.
Fire Pit over 120cm to 140cm will require 2-3 persons (men power) on site for collection
of your order from the delivery
team. Fire Pit over
140cm to 160cm will require 1 person (men power) on site for collection of your order
from the delivery team.
Fire pit cover information
1. Before you fit your new cover, please check that no damage has
occurred in transit which could result in leakage.
2. You must always try to arrange the cover so that water runs off and does not collect
pools, particularly over sewn seams.
3. Fit the cover and secure it on your furniture so that it does not chafe on sharp points
or edges.
4. These covers are designed to help protect your furniture from rain, dirt, and UV rays.
5. Concrete should not be left under the cover for an excessive period of time as it may
get damaged by condensation forming under the cover. Condensation forms due to
temperature changes which is sometimes mistaken for leakage. This breathable fabric
helps release condensation trapped underneath the covers however we do recommend
airing
covers off every so often and cleaning the concrete fire pit table.
6. Although these covers are designed to help protect your furniture, we cannot
guarantee this against extreme weather conditions.
7. We recommend that you check your cover on a regular basis to make sure no damage has occurred in severe weather conditions.

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